API failures in all regions (US, Europe, and India)

Incident Report for ChartHop

Resolved

This incident has been resolved.

Posted Mar 02, 2023 - 12:39 EST

Update

We are continuing to monitor for any further issues.

Posted Mar 02, 2023 - 11:39 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 02, 2023 - 11:39 EST

Identified

Engineering has identified the root cause of the performance degradation and a fix is in process.

Posted Mar 02, 2023 - 11:14 EST

Investigating

We are seeing degraded performance on our API servers, leading to occasional errors seen in the User Interface. Engineering is investigating.

Posted Mar 02, 2023 - 11:10 EST

This incident affected: User Interface and API.