Resolved -
The system is operating as expected and error rates have returned to normal.
Feb 9, 13:54 EST
Monitoring -
We have identified an issue with routing between our User Interface and API servers that was sending a portion of API traffic to the wrong servers. The routing issue has been addressed and service should be restored for all users.
Feb 9, 13:44 EST
Investigating -
We are seeing an increased rate of errors specifically coming from the ChartHop user interface. This is impacting users ability to navigate and use the product. API servers and Apps/integrations are not seeing increased error rates overall, and impacts are limited to UI access.
Feb 9, 12:59 EST