ChartHop app is not loading for some users

Incident Report for ChartHop

Resolved

This incident has been resolved.
Posted Mar 28, 2025 - 16:33 EDT

Monitoring

The update has been fully deployed, and we are monitoring for any remaining impacts.
Posted Mar 28, 2025 - 14:21 EDT

Update

An update is being deployed to address the issue and resolve service for the remaining impacted users.
Posted Mar 28, 2025 - 13:40 EDT

Identified

Some ChartHop users are unable to use the ChartHop application at this time and getting either a blank page or a failure to load. We have identified the issue and working to restore service.
Posted Mar 28, 2025 - 12:26 EDT
This incident affected: User Interface.